Shipping policy

Shipping Policy

At Freecastle, every item is custom-made for you. We don’t keep inventory sitting on shelves — instead, we craft each piece to your exact specifications.

Processing Time

• Orders are made to order and typically ship within 2–10 business days.

• You’ll receive a confirmation email once your order has shipped, including tracking information.

Shipping Times

• Delivery times vary based on your location and chosen shipping method.

• Please note that shipping times are in addition to the 3–12 business days required for order processing.

Shipping Costs

• Shipping rates are calculated at checkout based on your address and preferred shipping speed.

Additional Information

• Because our products are custom made, shipping delays are rare but may occur during peak seasons.

• If you have any questions about your order status, please reach out to our support team at care@shopfreecastle.com