Our Exchange Policy
We know that sometimes the fit or color just isn’t quite right, and that’s okay. At Freecastle, we want you to feel confident in every piece you wear, and we’re here to make exchanges as easy and stress-free as possible.
If you’d like to exchange an item for a different size or style, you may do so within 30 days of delivery. All exchange items must be unwashed, with tags attached and in their original packaging.
We will provide a pre-paid label for exchanges.
International customers are welcome to exchange items as well. However, international return shipping must be arranged and paid for by the customer.
Our Returns Policy
We want you to love your Freecastle gear. If you are not satisfied with your order, you may return your purchase within 30 days of delivery. All returned items must be unwashed, with tags attached and in their original packaging.
Eligible returns will be refunded to the original credit card used for purchase. Refunds are processed within three to five business days after we receive your merchandise.
We will provide a pre-paid label for exchanges. A $10 restocking fee per item will be deducted from the return.
Freecastle accepts returns worldwide. International customers are responsible for arranging and paying for their own return shipping.